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Courses/Training Programs |
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| Supervision Skills for New Supervisors and
Managers |
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Organisations depend upon supervisors to ensure effective service delivery. This course assists new supervisors and managers to
develop the new skills, behaviour and attitudes they need to be effective in their new role.
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| Details |
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Designed For
All health workers in a new supervisory position or who are preparing for supervisory
positions.
Content
- Roles and functions of supervisors
- Communication styles and their impact upon people
- Working with and developing a team
- Dealing with conflict and managing the negotiation process
- Delegation - why, how and what to delegate;
- Developing collaborative working relationships through managing up
- Using time wisely
Course Benefits
You will learn:
- how to communicate assertively and with confidence
- how to develop team goals and maintain focus
- the importance of strengthening staff skills
- how to manage time more effectively
- how to achieve workplace improvements
Delivery
2 days at Mayfield from 9.00am to 4.30pm
Dates
Intake 1: 19-20 February 2009
Intake 2: 17-18 September 2009
Award
Mayfield Certificate of Attendance
CNE Points
12 CNE points
Fee
$780 per person. A light lunch will be provided each day.
Students may choose to receive additional assessment materials at a cost of $120. Once submitted, these will be assessed and if successfully completed students will receive units “Ensure team effectiveness (BSBWOR502A)” and “Manage personal work priorities and professional development (BSBWOR501A)” from the “Diploma of Management”.
Closing Date
Three weeks beforehand. Late applications considered.
Location
Hawthorn campus.
Organisations may choose to have this program delivered in the workplace as a customised course.
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